Thursday, 23 March, 2017
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Timemaker Systems Support

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Email Support

Do you need help with your email? 

Take the User Name & Passwrd details you were given when you bought your domain name.  Then apply them to the email package on your PC.  Below is a step-by-step set of instructions to have trouble free email from day one for PC users.  The settings are similar for the MAC, but you have to look in the 'advanced features' to find them.

There is an optional step (7) which we would encourage you to add in regardless, this will help prevent issues in the future.

Online Email?
We have added an online email facility for our customers, this can be accessed via www.1email.co.uk using the same User Name & Passwrd as before.
This facility allows you to access your email from anywhere in the world.  Remember to send yourself a copy of important emails, as there is no online Sent mail option.  When you get back to your PC, you can then download all your email.

Please note: we do not offer online storage of email, so please do not tick the 'leave email on server' option in Outlook, as email will be deleted off the server that is over 6 months old.

 

email setup outlook1 Outlook Set-up

Open Outlook
Start > Programs > Microsoft Office >
> Microsoft Outlook

Go to Tools > E-Mail Accounts

 

 

 

 

 

 

 

 

 

 

email setup2 Email Account

Select 'Add a new e-mail account'  to start a new email address

Select Change to Edit an existing account

 

 

 

 

 

 

 

 

 

 

 

 

 

 

email setup3 Change or Add an Email Account

Use the Add button to add your new email details

Select the email account you want to edit and then select Change button to edit the email account details

 

 

 

 

 

 

 

 

 

 

 

 

 

 

email setup4 Enter details for Email Account

For a New email account, set-up as described here, replacing your details where appropriate.

Use the exact format for POP and SMTP
mail.1omega.net
smtp.1omega.net

Remember to use the Reply email address, otherwise some recipients may have your email blocked by the IT server.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

email authentication Outlook5a Authentication Settings - Outlook

Follow steps 1 to 7 to continue to be able to SEND email via the 1omega.net server.

* THEN RESTART your PC!

NB: If you have Norton or McAfee Anti-Virus protection, you may have to follow step 6 as well, check to see if the changes have worked before going through 6 below

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5b Authentication Settings - Outlook Express
Follow steps 1 to 11 to continue to be able to SEND email via the 1omega.net server.
* THEN RESTART your PC!
NB: If you have Norton or McAfee Anti-Virus protection, you may have to follow step 6 as well, check to see if the changes have worked before going through 6 below.

email authentication OutlookExpress

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

norton workaround6 Trouble Sending Email?

In order for Norton to recognise the changes to options 5a & 5b above, you may have to follow steps 1 to 8 to continue to be able to SEND email.
* RESTART your PC after each of these changes!

McAfee you may have to disable your 'Outgoing email checking', restart your PC, test to see if all works again, then re-enable 'Outgoing email checking' again for McAfee to also sense the new changes.

 

 

 

 

 

 

 

 

 

 

 

 

 

email setup7 Trouble Connecting?

If you experience difficulties connecting and you do have an Internet connection that brings up sites like http://www.bbc.co.uk/ then ...

select 'More Settings' and change the Server Port Number for the Outgoing server (SMTP) to 9925 instead of the standard 25.
This is like driving in the outside lane of the motorway versus the middle lane - both work, but don't necessarily go any faster than the other, except it avoids the blocking that is often done by some ISP's e.g. AOL, who have been known to follow this practise for some reason!

 

email setup outlook1 Outlook Set-up

Open Outlook
Start > Programs > Microsoft Office >
> Microsoft Outlook

Go to Tools > E-Mail Accounts

 

 

 

 

 

 

 

 

 

 

email setup2 Email Account

Select 'Add a new e-mail account'  to start a new email address

Select Change to Edit an existing account

 

 

 

 

 

 

 

 

 

 

 

 

 

 

email setup3 Change or Add an Email Account

Use the Add button to add your new email details

Select the email account you want to edit and then select Change button to edit the email account details

 

 

 

 

 

 

 

 

 

 

 

 

 

 

email setup4 Enter details for Email Account

For a New email account, set-up as described here, replacing your details where appropriate.

Use the exact format for POP and SMTP
mail.1omega.net
smtp.1omega.net

Remember to use the Reply email address, otherwise some recipients may have your email blocked by the IT server.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

email authentication Outlook5a Authentication Settings - Outlook

Follow steps 1 to 7 to continue to be able to SEND email via the 1omega.net server.

* THEN RESTART your PC!

NB: If you have Norton or McAfee Anti-Virus protection, you may have to follow step 6 as well, check to see if the changes have worked before going through 6 below

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5b Authentication Settings - Outlook Express
Follow steps 1 to 11 to continue to be able to SEND email via the 1omega.net server.
* THEN RESTART your PC!
NB: If you have Norton or McAfee Anti-Virus protection, you may have to follow step 6 as well, check to see if the changes have worked before going through 6 below.

email authentication OutlookExpress

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

norton workaround6 Trouble Sending Email?

In order for Norton to recognise the changes to options 5a & 5b above, you may have to follow steps 1 to 8 to continue to be able to SEND email.
* RESTART your PC after each of these changes!

McAfee you may have to disable your 'Outgoing email checking', restart your PC, test to see if all works again, then re-enable 'Outgoing email checking' again for McAfee to also sense the new changes.

 

 

 

 

 

 

 

 

 

 

 

 

 

email setup7 Trouble Connecting?

If you experience difficulties connecting and you do have an Internet connection that brings up sites like http://www.bbc.co.uk/ then ...

select 'More Settings' and change the Server Port Number for the Outgoing server (SMTP) to 9925 instead of the standard 25.
This is like driving in the outside lane of the motorway versus the middle lane - both work, but don't necessarily go any faster than the other, except it avoids the blocking that is often done by some ISP's e.g. AOL, who have been known to follow this practise for some reason!

 

9 FTP Set-Up

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9 FTP Set-Up

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